Shipping Policies

Shipping Details

To provide a smooth internet shopping experience, We ship orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed, except for custom made pendants and word pendants.

Custom Pendants: 
All our products are hand made with the most delicate touch, please allow custom made items 1 to 2 weeks for making depending on orders ahead of yours, afterwards shipping times will be depending on the type of delivery you choose 1 - 8 days.

Regular Items: 

Shipping times depend upon the type of delivery you choose, going from 1 to 8 business days.

 

Terms & Conditions

• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment.

• Express, 2nd Day Air, and Overnight shipments are NOT guaranteed.

• Express, 2nd Day Air, and Overnight shipments will not be shipped to P.O. Boxes.

• 2nd Day Air and Overnight packages are not delivered on weekends.

• The shipping deadline for 2nd Day Air and Overnight shipments is 12 PM Pacific Time.

• Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.

• In the event that your order cannot be shipped, you will be contacted immediately by one of our customer service representative.

• Orders will be processed and shipped within 3 business days. King Ice is closed on weekend and all major holidays.

• You will receive an email confirmation with tracking information when your order is shipped.

• We reserve the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.

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